Refunds and Returns Policy

  • If you are not satisfied with your purchase from Vincent Communication Inc., a  refund can be requested as long as the customer contacts Vincent Communications Inc. within 72 hours after the order has been delivered.The product must be unopened in the original packaging and must be returned to Vincent Communications Inc. within 7 business days in order to recieve a full refund less the shipping costs
  • Earpieces, Surveillance kits, headsets and batteries are non refundable.
  • All orders that are returned are subject to a 25% restocking fee, so please call us if you are not sure about your equipment purchase.
  • All shipping cost are non-refundable 
  • Please be aware that our website is in a state of constant change and occassionally our images or pricing may have errors or omissions, we apoligize for this and continue to strive for excellence
  • Returns Procedure
    All returns must be arranged through Customer Services who will issue you with a returns authorization number. Customer Services can be contacted at 888-292-9872 or by email at [email protected].
     Please do not attempt to return any item to Vincent Communications Inc. unless you have been issued with a return authorization number. Goods returned without authorization may result in a delay of your sales return being dealt with.